Dear, "Anonymous" we would first like to thank you for your submission; and secondly apologize that you had such an unpleasant experience at our festival. I feel it is only right to state the facts about what happened. You assert that there was no communication between you and the festival, when in fact there are several emails that went back and forth explaining our opening night the ability to attend, as well as changes you needed to be made to your film submission because of updates that you made. You mentioned that there was no information put out regarding the event when in fact we had an Eventbrite page several Facebook postings, newspaper, radio, and television coverage. At the opening festivities there were over 100 programs handed out which included a synopsis and poster of every film that we showed in the program. There were also slides that showed the same information that played on repeat throughout the night . In addition it is not outside of the scope of film festivals to premiere one film during their opening night which is what we did in our case. Regarding the showing of the films the theater had technical difficulties and was not able to play the film from the media requested. To that end we were able to facilitate playing the films, but it had to be through the website and the Film Freeway page. In any case the films were shown. Due to losing time with the technical difficulties we did have to indeed cut the program short by two films. What no Festival has any control over is the number of people in attendance. Your recollection is inaccurate as the festival creators were present for the showing. There were additional attendees that were not related to the festival who did show up. At no time did we express there was a four-day run for the festival to the contrary the majority of the films related to The Art of Recovery were relegated to one day. Again we're very sorry that you did not enjoy your experience. We will gladly wave a submission fee for any future projects that you may have. w thank you for your film and your time, and your review. We can learn from our shortcomings and aim to do better in the future. Finally, while there was some personal tragedy amongst the team, we did what any member would want and that is continue on so that we can continue to bring hope and inspiration to those that are sick and suffering. Thank you- the management team.