Our goal at FilmFreeway is to provide simple, reliable and trustworthy submissions to film festivals and creative contests for filmmakers and artists everywhere. This is only possible when filmmakers trust all festivals and contests on FilmFreeway to act in a professional, ethical and honest fashion. Festivals that do not adhere to this standard may be barred from using FilmFreeway, either temporarily or permanently, depending on the seriousness of the breach.

There will always be unforeseen events that may lead to deactivation, but the following are sufficient cause for deactivation: quality; fraud, false information, and discrimination.

Quality

Submitters who use FilmFreeway expect festivals to manage their events in a professional and quality manner.

There are several ways we measure festival quality, with the most important being Reviews and Complaints.

Reviews

After a festival concludes, submitters may rate the festival on a five-star scale and provide a review on the overall festival experience. These reviews are visible publicly on festival profiles and help provide transparency and accountability of festival quality. Reviews are a helpful resource for the community to learn about festivals and also for festivals to receive important feedback from submitters.

Your festival star rating is based on an average of the number of stars submitters gave you (from 1 to 5 stars).

The easiest way to keep your average rating high is to provide a high quality festival experience and timely communication to submitters.

If your festival’s average rating falls too low or you receive consistently negative reviews, your festival may be deactivated.

Complaints

We record all complaints that we receive from submitters about festivals. As a precaution, after receiving a complaint we may temporarily suspend a festival until the issue is investigated and resolved.

If we receive multiple or consistent complaints about your festival that we believe are valid, your festival will be deactivated.

Fraud

Fraudulent activity undermines the trust on which FilmFreeway is built. That’s why we are constantly on the lookout for fraud by festivals and contests who may be gaming our systems.

We will immediately and permanently deactivate any accounts associated with fraudulent activity.

False Information

FilmFreeway is designed to give submitters accurate information about festivals, such as organizer names, venue information, photos, festival history, prizes and what submitters can expect to experience at the festival. Any false, inaccurate, misleading or outdated information creates confusion among submitters and can diminish their experience with FilmFreeway.

FilmFreeway has a zero tolerance policy for false information. If you include any false information in your festival's listing, your festival and all related accounts will be immediately and permanently banned from the site.

Discrimination

We do not tolerate discrimination on FilmFreeway.

It is unacceptable to refuse to provide services based on characteristics like a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under relevant law. Actions like these will result in permanent deactivation.

Compliance with the Law

We expect festivals using FilmFreeway to act in compliance with all relevant national and local laws at all times. This includes meeting any regulatory requirements for festivals in your area.

Anyone who violates this policy may lose access to FilmFreeway.

Reinstatement After Deactivation

If you have been deactivated for quality reasons like low star ratings, it is possible, although not guaranteed, that your festival may be reactivated on the platform after you provide proof of the steps you’ve taken to improve.