Interface Video Art Festival

First and foremost, we sincerely apologize for the delayed response to your concerns and any frustration this may have caused. Our team has undergone changes since last year, and we regret that your previous messages did not reach us at the time.

We would like to clarify a couple of important points regarding your concerns:

Regarding the Screening Program: We understand that accessing the screening program was difficult for you, and we apologize for any confusion caused. We are working on improving how we share our festival program to ensure better visibility and accessibility for all filmmakers and attendees.

Your Film's Online Presence: We want to assure you that we have never hosted films online after the festival's end. Only the information about the films that were part of the program remains on our website in the archive section, as a record of past festivals. Your film itself has never been available for public viewing or streaming on our site beyond the festival. We sincerely apologize if this was unclear and led to misunderstanding.

Email Request: Our current team has no record of an email request to remove your film from the program information page. We are sorry if this message was missed by the previous team, but we are happy to address your concerns now. If you would still like the information about your film removed from our program archive, we can take care of that immediately. Please let us know how you’d like to proceed.

Once again, we apologize for any inconvenience and would like to offer you a free submission for this year’s festival as a gesture of goodwill. We are committed to improving communication and transparency, and we value the opportunity to make things right.