Attendee Information
Ticket Types and Concessions
Concession tickets are available for:
• Individuals aged 18 and under
• Individuals aged 60 and over
• Full time students
• Those in receipt of disability or low income benefits
We aim to keep the festival as accessible as possible while maintaining the quality of the experience.
Carer Access
We are happy to accommodate carers where required.
Due to the inclusion of a pre booked meal within the VIP ticket, we are unable to offer free VIP carer tickets.
However, carers are welcome to attend to provide support. Please note that carer access does not include the VIP meal, goody bag or additional VIP benefits.
If you require a carer ticket, please contact us in advance so we can make appropriate arrangements.
Ticket Terms and Conditions
By purchasing a ticket for any Penistone Film Festival 2026 event, you agree to the following terms.
Programme and Schedule Changes
All film screenings, live performances, guest appearances, and event timings are subject to change where necessary. This may include changes required due to licensing conditions, film availability, artist availability, technical requirements, or circumstances beyond the organisers' control.
Penistone Film Festival reserves the right to alter the programme, substitute films, adjust schedules, or amend event formats if required. Any changes will always aim to maintain the quality and integrity of the overall festival experience.
No refunds will be issued due to programme changes, guest cancellations, or scheduling adjustments.
Ticket Refund Policy
All tickets are non refundable except in the event of full cancellation of an event by the organisers.
Tickets may not be exchanged unless expressly agreed by the organisers.
If an event is cancelled, ticket holders will be offered either:
• transfer to an alternative event where available
• credit for a future Penistone Film Festival event
• refund at the discretion of the organisers
Ticket Protection is an optional service provided externally through FilmFreeway at the time of booking and is not administered directly by Penistone Film Festival CIC.
Any claims relating to Ticket Protection, including cancellations due to unforeseen circumstances, are handled in accordance with FilmFreeway’s own policy terms and claim process.
As coverage terms may vary, we strongly encourage attendees to carefully review the full Ticket Protection wording and eligibility criteria before purchase to ensure the policy meets their individual requirements.
Dietary Requirements and Catering (Gala Dinner Tickets)
Guests attending the Gala Awards Dinner must notify the festival of any dietary requirements, allergies, or intolerances at the time of ticket purchase.
Due to the nature of event catering and the advance planning required with external suppliers, dietary requests submitted close to the event date may not be possible to accommodate.
The organisers cannot guarantee that dietary needs can be met where information has not been provided in advance.
This includes, but is not limited to:
• coeliac requirements
• allergies
• vegetarian or vegan options
• religious dietary requirements
• medical dietary requirements
Menu planning and ingredient sourcing requires adequate notice to ensure safe preparation.
Event Experience
Some events may include:
• flashing lights
• amplified sound
• live music
• crowded environments
• historic venues with limited accessibility modifications
Where sensory friendly screenings are scheduled, adjustments will be clearly stated within the event description.
Seating
VIP seating areas are reserved where applicable. General seating operates on a first come basis unless otherwise specified.
Late entry may be restricted during certain screenings or performances.
Photography and Filming
Photography, filming, and recording may take place during festival events for promotional and archival purposes.
By attending, ticket holders consent to being photographed or filmed as part of the public audience.
Behaviour
Penistone Film Festival reserves the right to refuse admission or remove attendees whose behaviour is deemed disruptive, unsafe, or inappropriate, without refund.
Force Majeure
Penistone Film Festival shall not be liable for any failure to deliver events as advertised where circumstances arise beyond reasonable control, including but not limited to:
• severe weather
• technical failure
• venue restrictions
• travel disruption
• illness
• government guidance
Contact
For accessibility queries, dietary requirements, or ticket enquiries, please contact:
info@penistonefilmfestival.com
