Customer Service

Dillon and Jake have been working at Cafe One for about a year. Similar to any job, there are good days and bad days. Dillon has seen more bad ones that good. Jake, on the other hand, always has a good day. Together they go throughout the work day trying to provide the utmost customer service to very different types of customers.

  • Ashley Orduna Acosta
    Director
  • Ashley Orduna Acosta
    Writer
  • Miles Tara
    Producer
  • Arlena Onukaegbe
    Assitant Director
  • David Gonzalez
    Director of Photography
  • Kamaxtli Granados
    Assistant Camera
  • Brian Aguiar-Gonzalez
    Co-Editor
  • David Gonzalez
    Co-Editor
  • Brian Aguiar-Gonzalez
    Assistant Editor
  • Brian Aguiar-Gonzalez
    DIT
  • Jadin Wash
    Sound Technician
  • Julia Amstutz
    Boom Operator
  • Jalissa Anguiano
    Gaffer
  • Charlie Claudino
    Key Grip
  • Ranulfo Martinez
    Grip
  • Sonya Allen
    Grip
  • Nicole Hurtado
    Script Supervisor
  • Justin Zheng
    On Set Photographer
  • Elizabeth Arredondo Luna
    Production Assistant
  • Yalou Groeneweg
    Web Designer
  • Ranulfo Martinez
    Key Cast
    "Jake"
  • Casey Jones
    Key Cast
    "Dillon"
  • Jasmine Torres Cabrera
    Key Cast
    "Blind Woman"
  • Allen Lai
    Key Cast
    "Entitled Customer # 1"
  • Alberto Sanchez
    Key Cast
    "Entitled Customer # 2"
  • Rose Rios
    Key Cast
    "Entitled Customer # 3"
  • Erik Orduna
    Key Cast
    "Friendly Customer # 1"
  • Karen Ramos
    Key Cast
    "Friendly Customer # 2"
  • Elizabeth Arredondo Luna
    Key Cast
    "Friendly Customer # 3"
  • Entitled Mom
    Key Cast
    "Jessica Torres"
  • Entitled Kid
    Key Cast
    "Lyam Nieblas Acosta"
  • Brian Aguiar-Gonzalez
    Extras
  • Nubia Arredondo Luna
    Extras
  • Miles Tara
    Extras
  • Elizabeth Arrendondo Luna
    Extras
  • Project Type:
    Short, Student
  • Runtime:
    5 minutes
  • Completion Date:
    December 5, 2019
  • Country of Origin:
    United States
  • Country of Filming:
    United States
  • Shooting Format:
    DCI 4k
  • Film Color:
    Color
  • First-time Filmmaker:
    Yes
  • Student Project:
    Yes
Director Biography - Ashley Orduna Acosta

I am Ashley Orduna Acosta, a bay area filmmaker and photographer. My interests in film include writing, directing, and editing. My work surrounds topics such as chicanx culture, social & environmental issues.

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Director Statement

I started working when I was about 13 years old. My first job was helping out my dad at his cafe. Before I started working, I don’t think I ever noticed the way that people behind the counter were treated. It didn’t take long for me realize that a uniform and name tag would dictate how I would be treated in the workplace. I’ve been called names, told that I shouldn’t be working where people can see me due to my appearance, talked down to, yelled at and had items thrown at me due to miscommunication on pricing. These are only a few situations I’ve encountered while working retail and food industry jobs. Events such as these can really take a toll on a person’s mental health. Some people, such as myself, have no choice but to take what is thrown at them because they can’t afford to be out of a job. We take what we can get and have to deal with it in order to make ends meet.
The purpose of Customer Service is to show what kinds of situations people come across at work. My goal is to show the “entitled customer” from a third party perspective. As I stated earlier, I didn’t realize the way people who work these jobs were treated until I experienced it. I hope that by showing various encounters with entitled customers, the film will help people realize and/or understand the reality of an everyday customer service job.